Frequently asked questions
1. How can I pay for my order?
You can pay for your order in the following ways:
Online payment (PayU, BLIK, credit card).
2. What should I do if I have not received my order confirmation email?
If you have not received your order confirmation email, please check your spam folder first. If you cannot find the email, please use this form -Contact Us- to check the current status of your order.
3 How long does it take to process an order?
We dispatch all goods in case of payment by bank transfer or online payment as soon as the money is credited to our account if the product is in stock. If the product needs to be manufactured, it takes up to 3-5 working days to complete. In case of unforeseen circumstances we contact the customer immediately and solve the problem.
4. How long does delivery take?
Parcels are delivered by courier companies - delivery time depends on the carrier, the type of parcel and the recipient's address. It usually takes up to 2 working days in Poland.
5. Can I cancel or amend an order?
You can cancel your order before it is processed (sewn). Once an order has been given the status "Ready for dispatch" or "In progress" it cannot be cancelled. You can check the status of your order in your account, in an email or write to us.
6. Can I exchange the product?
If you wish to exchange the goods, you must inform us and we must confirm this. The goods must not be used. Please inform us of the exchange within 14 days of receiving the goods. To make an exchange, send us an email.
7. Is it possible to pick up the order in a stationary shop?
Yes, you can pick up your order at our Tailor Shop in Opole, Poland. In case of personal collection, delivery is free of charge.
8. How long does it take to ship to EU countries?
Delivery depends on the courier company you choose and the country you want to send your order to. The average delivery time abroad (EU countries) is 1-3 weeks.
9. What is the shipping price?
The cost of delivery within Poland: PLN 22
Cost of delivery within the EU: from 10 €
10. What is the return process?
Making a complaint
To make a complaint, please follow the steps below:
1. return/complaint form
Fill out the returns/complaints form on our website. You will find the form at the bottom of our website under Returns. The document should contain the following details: your name, e-mail or postal address, telephone number, indication of the product number and the reason for the complaint, the date of purchase and the occurrence of the defect. The goods must be unused.
2.Sending the product back
When making a complaint, please send back the product with all its accessories and a copy of the purchase invoice.
The product under complaint should be sent to the address:
Lariko Studio Oleksandr Andriushchenko
Opole, ul. Budowlanych 4B, Kaufland, 45-005
If you have any questions, please write to our Customer Service email.
Please note that the customer pays the shipping costs to the seller.
11. What should I do if the parcel is damaged?
If the parcel delivered by the courier is damaged, its contents should be checked in terms of quantity and quality and if there are any shortages or other irregularities, a damage report should be drawn up in the courier's presence.
If it is not possible to draw up the protocol in the presence of the courier, you should fill in an electronic protocol available on the website of the courier company.
If you receive the goods by parcel machine, please check the package without leaving the parcel machine. In the case of serious damage, please contact the courier company quickly and fill in the form / damage protocol on the website of the courier company.